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IT Service Management

IT Service Management Benefit :
  • Improved Customer Service perception and satisfaction
  • Increased accessibility through a single point of contact, communication, and information
  • Better-quality and quicker turnaround of customer requests
  • Improved teamwork and communication
  • Enhanced focus and a proactive approach to Service provision
  • A reduced negative business impact
  • Better managed infrastructure and control
  • Improved usage of IT support resources and increased productivity of business personnel
  • More meaningful management information to support decisions
There are both solutions 
i) on Premise and (ii) on Cloud - ITSM as-a-service